The WhatsApp layer for hospitality operators

Get your time back. Your guests answered 24/7.

Instant answers to repetitive questions, structured escalation of real problems — and some requests turned into revenue. In the guest's language, on top of your existing tools.

See Torcano on one of your properties How it works

On WhatsApp — no new app for your guests.

Torcanoonline

Bonjour 👋 on arrive tôt — possible d'entrer dans le logement vers 12h plutôt que 16h ?14:02

Bonjour ! Avec plaisir 🌿 Je vérifie la disponibilité pour une arrivée anticipée et je vous envoie une proposition juste ici.14:02

Il y a une fuite d'eau sous l'évier de la cuisine 😬14:05

Merci de l'avoir signalé. Je préviens l'équipe tout de suite — quelqu'un vous recontacte. 🛠️14:05

Not a chatbot

An operational layer, not one more bot.

Torcano answers what's predictable and routes what's operational — so your team stops forwarding messages and starts acting on them.

How it works

Three steps, zero friction.

Connect your property

You add the property details — wifi, check-in, parking, house rules. The guest is linked to your WhatsApp number via a unique code.

The guest writes on WhatsApp

They ask in their own language. Torcano detects intent and language, then replies with the right information — instantly.

Torcano answers or escalates

Repetitive question → immediate answer. Real operational problem → escalated to the right person, with context, no noise.

What Torcano does

Protect your response time. Scale without hiring.

Instant answers

Wifi, check-in, parking, house rules — answered in seconds, in the right tone, from your property's own information.

Operational escalation

Damage, late departure, lost item, complaint: detected and routed to the right person, with the conversation context.

Multilingual

Torcano replies in the guest's language — French, English and beyond — without you having to juggle.

“Review-first” safety

No hallucination: Torcano relies on your data, never on made-up answers. You stay in control of what goes out.

Works with your stack

Torcano installs on top of your existing tools. No PMS replacement, no migration.

Revenue, not just support

Torcano doesn't just reply: it turns certain guest requests into additional revenue for you. We show you how in the demo.

Built in the field

Built with operators running properties today.

Torcano is developed hand in hand with operators in the South of France — where WhatsApp is already the main channel and every minute of response time counts.

Deterministic, not approximate.
Answers built from templates and property data.
Reproducible and observable — not a random text generator.

Simple pricing, per property

See Torcano handle your guests, live.

A 15-minute demo on one of your real properties: we plug Torcano in, you watch it answer your guest questions and escalate a real issue — then we talk pricing.

Book my 15-min demo Create an account

FAQ

Frequently asked

Is it a chatbot?

No. Torcano answers using prepared responses drawn from your property's information, and never makes things up. What's predictable is answered; what's operational is escalated to your team with context.

What languages does it answer in?

Torcano detects the guest's language and replies in it — French and English today, with more languages supported.

Do I need to change my PMS or tools?

No. Torcano works on top of your existing stack. No PMS replacement required.

Does the bot reply to guests on its own?

You stay in control. In “review-first” mode, the operator validates before sending; repetitive questions can be answered automatically, and real problems are always escalated.

How much does it cost?

Simple pricing, per property. Book a demo and we set the price around your number of properties.